SERVICES
TECHNICAL
CX SUPPORT
PROJECT MANAGEMENT
TECHNICAL
With our focus securely imbedded in the discovery, development and delivery of technology, MetroWired preserves its industry-leading competitive edge through a team of highly skilled technical engineers. We have acquired a combined 150 years of industry knowledge in this complex ICT world, with specialised knowledge in the areas of Unified Communications, Contact Centres, Networks, Security and Support. What sets our engineers apart from the rest is keeping current with the latest industry developments. A rigorous, continuous development cycle is how we remain ahead of the curve.They are regularly certified in the latest technological advancements which unlocks creativity in our problem-solving capabilities. This is why the solutions we deploy are unique, with superior performance that challenge the industry norm. We are committed to deploying digital technologies that create holistic experiences for customers and accelerate productivity for employees within the enterprise. The technical aptitude of our engineers continue to increase at a rapid pace, enabling us to innovate faster.
MetroWired Technical Experts embracing tomorrow’s technology today….
CX SUPPORT
Our 24/7 technical support engineers are cultivated internally to ensure that MetroWired’s brand of customer centricity is instilled in every one of our representatives. Each individual in the workforce is highly skilled to diagnose technical anomalies, deploy solutions and maintain infrastructure, web technology and applications.
This dynamic team comprehends how vital an optimal ICT environment is in building a durable business model, which is why every technical environment is uniquely managed to ensure business continuity. We are trusted to preserve the integrity of our client’s technology solutions in-house certified support to extending to OEM environments including Cisco, Huawei, H3C, Microsoft and SAP.
By combining our skilled technical resources with OEM experience, we naturally deliver a full turnkey service that supports every need within your technical environment, every time. Our support services, using the ITIL methodology, understands the client, takes a proactive lead, and finds rapid solutions that support the sustainability of the environments we monitor.
MetroWired enabling Business…..
PROJECT MANAGEMENT
PROJECT MANAGEMENT
MetroWired’s standard Project Management Methodology/Approach is based on internationally recognised guidelines, Project Management Body of Knowledge (PMBOK), Prince 2 and Agile best practices. In achieving customer’s objectives, a customised project governanace structure is implemented to ensure all milestones are reached with the appropriate methodology being used. This process will ensure Project Initiation, Planning, Execution, Monitor/Control and Close Out and client’s expectations are exceeded.