Regular certification
Our engineers are regularly certified in the latest technological advancements which unlocks creativity in our problem-solving capabilities.
Professional Services
End-to-end ICT services that help organisations design, implement, optimise and support mission-critical technology environments.
Professional ICT services
Advisory through to ongoing support
MetroWired provides end-to-end professional ICT services that help organisations design, implement, optimise, and support mission-critical technology environments. Our experienced consultants and certified engineers deliver strategic advisory, solution architecture, project management, network assessments, system integration, deployment, migration, training, and ongoing technical support. By combining industry best practices with leading technology partnerships, we ensure every solution is delivered efficiently, securely, and aligned with our customers' business objectives — enabling long-term operational excellence and digital transformation.
Our edge
150 years of combined ICT knowledge
We have acquired a combined 150 years of industry knowledge in this complex ICT world, with specialised knowledge in Unified Communications, Contact Centres, Networks, Security and Support. What sets our engineers apart is keeping current with the latest industry developments. A rigorous, continuous development cycle is how we remain ahead of the curve.
Unique solutions
The solutions we deploy are unique, with superior performance that challenge the industry norm and create holistic customer experiences.
Faster innovation
The technical aptitude of our engineers continues to increase at a rapid pace, enabling us to innovate faster for the enterprise.
MetroWired Technical Experts embracing tomorrow’s technology today… We are committed to deploying digital technologies that create holistic experiences for customers and accelerate productivity for employees within the enterprise.
CX Support
Customer-centric 24/7 technical support
Our 24/7 technical support engineers are cultivated internally to ensure that MetroWired’s brand of customer centricity is instilled in every one of our representatives. Each individual in the workforce is highly skilled to diagnose technical anomalies, deploy solutions and maintain infrastructure, web technology and applications.
This dynamic team comprehends how vital an optimal ICT environment is in building a durable business model, which is why every technical environment is uniquely managed to ensure business continuity.
- In-house certified support extending to OEM environments including Cisco, Huawei, H3C, Microsoft and SAP
- Full turnkey service supporting every need within your technical environment
- ITIL methodology — proactive lead, rapid solutions, sustainable monitoring
Enabling business…
By combining skilled technical resources with OEM experience, we naturally deliver a full turnkey service — every time.
ITIL
24/7 SOC-ready
OEM Support
Project Management
Initiation · Planning · Execution · Monitor/Control · Close Out
Project Management
Methodology that exceeds expectations
MetroWired’s standard Project Management Methodology / Approach is based on internationally recognised guidelines — Project Management Body of Knowledge (PMBOK), Prince2 and Agile best practices.
In achieving customer objectives, a customised project governance structure is implemented to ensure all milestones are reached with the appropriate methodology being used. This process ensures Project Initiation, Planning, Execution, Monitor/Control and Close Out — and that client expectations are exceeded.
Initiation
Define scope, stakeholders and success criteria.
Planning
Custom governance and methodology selection.
Execution
Disciplined delivery with expert resources.
Close Out
Monitor, control and exceed expectations.
Technical
Technical expertise that challenges the norm
With our focus securely embedded in the discovery, development and delivery of technology, MetroWired preserves its industry-leading competitive edge through highly skilled technical engineers specialised in Unified Communications, Contact Centres, Networks, Security and Support.
Unified Communications
Contact Centres
Networks
Security
Support
Infrastructure
Engage our engineers
Superior performance
Solutions designed to create holistic experiences for customers and accelerate productivity for employees.